Citizien folder - Sede electronica

If you wish to view all the information generated during your electronic relations with the Autonomous Administration, you must access your Citizen's Folder on Citizen's Folder (you can find the link on www.gva.es - Citizen's Folder).

It is important that you confirm beforehand that you meet the necessary requirements (you can find help under the point Access requirements for the personal area). Through this area you will have access to:

• My daily folder: In this section you will have a summary of the status of files, applications and notifications made in your relationship with the Generalitat Valenciana. As well as events, priority issues and latest documents.
• Procedures: Through this option you can view different information and access your files, applications, payments (GV Payments application) and notifications. The information is organized in lists that allow you to sort, filter and access the details according to the type of information.
• Certificates: Allows access, in a unified and classified by subject, to the services of obtaining cards or certificates of the Generalitat Valenciana.
• Agenda: Allows you to request appointments, in a unified way, in the different appointment systems of the Generalitat Valenciana.
• Representations: From this option, you can consult the representation authorizations for and by the interested party, as well as the folder access authorizations authorized to Authorized Civil Servant Personnel.
• Help: Contains information about the different functionalities of the citizen folder, it appears when clicking on the user data that appear on the top right.

IMPORTANT: procedures that do not require authentication are not registered in the citizen folder. If you have any incident or query related to this type of procedures, you should contact directly with the functional responsible for the procedure.

To contact the functional managers of the procedure, please follow the steps below:

• Access the procedure page
• In the menu that appears on the left side, make sure that the section BASIC INFORMATION is selected.
• At the bottom of this page you will find the section Questions about the procedure where one of these three possibilities will appear to make your query:
  • An e-mail address for functional questions.
  • A link that opens the e-mail client with the e-mail address for functional questions already inserted.
  • A form that you can fill in to resolve your query.

Tutorial on how signature tray works

You should bear in mind that the Generalitat Valenciana Citizen Folder does not store, modify or translate the name and surname of the persons accessing it, but is limited to displaying the information associated with the identification details supplied, which can be carried out through the following systems: 

• Cl@ve mobile / Cl@ve permanente / eIDAS, if, when accessing using either of these methods, the details that appear in the GVA citizen’s folder are not correct, you should contact the Cl@ve system support. 

• Digital certificate, in this case, you can check the information stored in your certificate on the following web page: https://valide.redsara.es/valide/validarCertificado/ejecutar.html?lang=en. If the details that appear in this validation are not correct, you must go to the Certification Authority that issued it, so that they can correct them. 

It is also possible that your first and last name may appear incorrectly (translated) because you have a language translation plugin installed in your browser.

If the information related to the files does not appear, you must contact directly with the functional responsible of the procedure.

To contact the functional responsible of the procedure you must follow the following steps:

* Access the procedure page.
* In the menu that appears on the left-hand side, make sure that the section Help → Frequently asked questions is selected.
*At the top of this page you will find the section Doubts about the procedure where one of these three possibilities will appear to make your query:
   -An email address for functional doubts.
   -A link that opens the email client with the email address for functional questions already inserted.
   -A form that you can fill in to resolve your query.

Translated with DeepL.com (free version)

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