Attention in sign language

Satisfaction Survey (PROP Guide)

In order to improve our services to the public, the Generalitat is conducting a study to gather feedback from users of the PROP Guide. We would appreciate it if you could complete this brief survey (in Spanish). It will take no more than three minutes.

Thank you very much for your participation. Your opinion matters.

You can access sign language assistance in these two ways:

Online via video chat

Video chat

Only people with hearing loss are assisted in sign language. Get answers to your questions about procedures and services through the video chat.

In person at the PROP offices and PROP points

The service will preferably provided by appointment to ensure the availability of an agent.
To request an appointment, you can access it through the following link: Scheduled appointment request for PROP offices and PROP points

Or you can go directly to your nearest PROP office or PROP point.

The process

During the appointment, you will have a tablet through which a connection will be made with a sign language interpreter, who will assist you by translating your conversation with the on-site information public employee.

Last update: 01/26/2026