Password access

The Generalitat's processing platform supports access with cl@ve. This functionality is provided by the State, therefore you should contact cl@ve support.

The detailed message is for the type of registration: "Via Internet without electronic certificate (Basic Level Registration)".

You will find the following details on How can I register? - Registration - Cl@ve (clave.gob.es):

It should be noted that registration via the Internet without an electronic certificate will not allow access to certain services or the use of Cl@ve Signature.

We therefore suggest you complete the "Advanced Level Registration" with any of the available options:

  • Through the internet with electronic certificate or DNIe
  • In person at a Register Office

By doing so, they should be able to handle any issues through the cl@ve system.

For more information you can consult the website:  Permanent Cl@ve - Cl@ve (clave.gob.es)

Note: For your convenience, you can register for cl@ve-permanente at any Generalitat Valenciana PROP office

The error shown above indicates that at the time of registering in the cl@ve system, you did not do so in person or with a digital certificate.

In order to use the cl@ve access, we recommend that you access the data modification in cl@ve using your certificate, following the instructions published on: Modification of details - Registration - Cl@ve (clave.gob.es) 

Within the modification options, there is one to increase the security level (strong key registration required). If you have any doubts, we recommend you contact the specific cl@ve support (telephone 060).

Once you have solved the problem in accessing cl@ve, we suggest that you complete the following simulation procedure to test the registration with cl@ve. This is a procedure that is used to check the processing on the Generalitat's platform and includes simulated payment and signature steps: http://www.gva.es/en/inicio/procedimientos?id_proc=13141

In addition to being able to access with cl@ve, you must be able to sign with cl@ve signature and for this you need to generate a certificate that will be stored in the cloud.

Click on the "Create Certificate" button to create the certificate needed for the procedure to be able to continue and sign.

This situation occurs because it is necessary to create a Cl@ve certificate/signature in the cloud so that you can sign the procedure, so you need to click on this button and follow the steps indicated below. You will then be asked to change your Cl@ve password, follow all the instructions to make the change and continue with the procedure.

The Generalitat's processing platform supports access with cl@ve. This functionality is provided by the State, therefore you should contact cl@ve support.

You can go to: FAQs - Permanent Cl@ve - Cl@ve (clave.gob.es) to the section I cannot solve my problem and need additional help.

Note: For your convenience, you can register for cl@ve-permanente at any Generalitat Valenciana PROP office

This situation is due to an automatic security block due to the successive introduction of incorrect passwords, you can access the URL
Características de la contraseña - Permanent Cl@ve - Cl@ve (clave.gob.es) and go to the section "Forgotten Password" to unblock your account.

For any additional information, you should contact cl@ve support on 060, as the Generalitat's processing platform makes use of cl@ve access, which is the responsibility of the State.

This is a common error when accessing with a permanent password in cases where registration has been obtained with a letter of invitation. The reason for this is that the security level is low and therefore does not allow for procedures to be carried out.

This situation occurs when registering on the permanent Cl@ve Register if the registration has been carried out with a letter of invitation, as you have been granted a low security level you therefore cannot carry out GVA procedures because a higher level of registration is required than that obtained via a letter of invitation.

You can find more information on the following URL: How does it work? - Permanent Cl@ve - Cl@ve (clave.gob.es)

To resolve the issue you have indicated, you should go in person to the Cl@ve register offices or contact the specific cl@ve support (telephone 060).

However, you can also use your digital certificate or electronic ID to carry out the procedure, if you have them. You can find information on this subject on the following website Asked questions - Sede electronica - Generalitat Valenciana (gva.es). Specifically, the steps indicated in the section Access with a Certificate: What is a digital or electronic certificate? Where can I get one?