The concept is defined in Decr. 41/2016, 15th april, from Consell (in Spanish) which establishes the system for the improvement of the quality of public services and the evaluation of plans and programmes in the administration of Generalitat and its public sector. Complaints are writings by means of which citizens manifest their dissatisfaction with the service received, especially about delays, inattention or deficiency in the provision of services.
Decr. 41/2016, 15th april, from Consell defines suggestions as proposals from citizenship to improve the quality of public services especially those that can contribute to simplify, reduce or eliminate procedures or disadvantages in their administrative relations or contribute to generate a higher degree of satisfaction.
Same decree defines aknowledgments as manifestations by which citizens express their congratulation and acknowledgment about services, centres or units in the Generalitat sphere, either for the service in itself or treatment.
If the complaint, suggestion or aknowledgement you wish to present concerns the public services of the Generalitat, please click on the following link: