Complaints

The concept is defined in Decr. 41/2016, 15th april, from Consell which establishes the system for the improvement of the quality of public services and the evaluation of plans and programmes in the administration of Generalitat and its public sector. Complaints are writings by means of which citizens manifest their dissatisfaction with the service received, especially about delays, inattention or deficiency in the provision of services.

Decr. 41/2016, 15th april, from Consell defines suggestions as proposals from citizenship to improve the quality of public services especially those that can contribute to simplify, reduce or eliminate procedures or disadvantages in their administrative relations or contribute to generate a higher degree of satisfaction. 

Same decree defines appreciations as manifestations by which citizens express their congratulation and acknowledgment about services , centres or units in the Generalitat sphere, either for the service in itself or treatment.

If the complaint, suggestion or appreciation you wish to present concerns the public services of Generalitat, please click on the following link:

If the complaint, suggestion or appreciation you wish to present concerns the services provided by a social service center accountable to the Vicepresidencia y Consellería de Igualdad y Políticas Inclusivas, click on the following link:

If the complaint, suggestion or appreciation you wish to present concerns the services provided by a health center or institution answerable to the Consellería de Sanidad Universal y Salud Pública, click on the following link:

If a complaint form has been submitted but the answer has not been received within a period of a month since the complaint entered the affected department, a new complaint may be filed for this non-compliance. This second stage complaint will be addressed to the Inspección General de Servicios, on the following link: