Satisfaction Survey (PROP Guide)

In order to improve our services to the public, the Generalitat is conducting a study to gather feedback from users of the PROP Guide. We would appreciate it if you could complete this brief survey (in Spanish). It will take no more than three minutes.

Thank you very much for your participation. Your opinion matters.

Specialized assistance phone numbers

Issue Specialty   Phone number
Emergencies Emergencies in the Valencian Region 112CV Service. Handles calls requiring medical assistance, fire extinguishing or rescue, public safety, or civil protection within the territory of the Valencian Region 112
Social services Fight against violence towards women Network of Women’s Centers for Victims of Violence 900 580 888
Comprehensive Care Centers for Victims of Sexual Assault 900 220 022
Service that addresses all forms of violence against women. It provides information, legal advice, and immediate psychosocial support by specialized personnel for all types of violence against women 016
Diversity ORIENTA Service. Provides comprehensive advisory and support services to lesbians, gays, bisexual, transgender, and intersex people (LGBTI), as well as their families and close relations 900 101 015
ATLAS Office. This service is aimed at migrants, refugees, and asylum seekers residing in the Valencian Region, as well as professionals from public services or third-sector organizations who work with these groups 900 404 403
IGUALTAT Service. This service is intended for all groups that suffer discrimination based on sex, nationality, racial or ethnic origin, age, sexual orientation, gender identity and expression, family background, sexual development, functional diversity or disability, religion or beliefs, political views, poverty, language, culture, illness, appearance, or body type 900 108 655
Family, childhood, adolescence, and demographic challenge Childhood Assistance (24/7). The main beneficiaries are children and adolescents in need of guidance, help, and protection, as well as adults seeking advice or wishing to report possible situations of neglect or abuse 116111
Housing   Grants for the Irta Plan, Verdea Plan y Direct Aid Plan for Demolitions due to DANA 961 622 909
European funds for the construction of social rental housing in energy-efficient buildings 961 208 296
European funds for the construction of social rental housing in energy-efficient buildings (for municipalities and other entities) 961 208 340 / 961 208 332 / 961 248 886
Justice Victim assistance Victim Support Hotline. The network of Offices for Victim Assistance (OAVD in Spanish) provides personalized, comprehensive, and restorative care to all crime victims, with special attention to those belonging to the most vulnerable social groups 900 505 550
Youth Institut Valencià de la Joventut (IVAJ) Youth Information Service and the Xarxa Jove IVAJ 963 108 524
Booking Center for Hostels and Campsites 961 607 642
Healthcare   Health information from the Regional Department of Health (Conselleria de Sanitat, in Valencian) 961 928 000
Information and prevention of HIV/AIDS in the Valencian Region 900 702 020
Information about the new medical prescription co-payment system 900 101 081
Employment   Inquiries to SEPE regarding benefits 901 119 999
Education   Information from the Regional Department of Education, Culture, and Universities (Conselleria d'Educació, Cultura i Universitats in Valencian) 900 202 122
Junta Qualificadora de Coneixements de Valencià (exam results) 963 175 200
Consumer affairs   Consumer information (València) 963 426 224 / 963 426 211
Consumer information (Alicante) 965 935 346
Consumer information (Castellón de la Plana) 964 725 489
Transportation   Information Office of Ferrocarriles de la Generalitat (FGV) / MetroValencia 900 46 10 46
RENFE: General information, booking, sales, changes, or cancellations 912 320 320
Environment   Waste management for batteries, button cells, and mercury lamps 962 503 281
Water quality information for beaches (during the bathing season) 900 210 763
Forest volunteering 961 971 945
Public sector entities of the Generalitat   Ciutat de les Arts i les Ciències. Information and bookings 901 119 999

Last update: 01/19/2026