We recommend that you check that you meet all the necessary conditions for payment: 

  • Payment from an account:
    • To make the payment you need to be the holder or authorised person.
    • You can consult the approved collaborating organisations on the following website:
    • Please note that only those financial institutions with a YES in the last column of the table "Online payment / Generic online payment" will accept online payment.

    • Joint accounts may not be used

  • Payment by bank card:
    • Any Visa or MasterCard debit or credit card from any financial institution.

We inform you that the return of the payment of a GVA rate must be made by presenting the corresponding request for the return of undue income.

You can consult information on the procedure:

Keep in mind that the return can take 6 months or 1 year. For any additional questions, you can contact the PROP (Attention to citizens - PROP Guide: Attention to citizens (

Please note that the refund may take 6 months to 1 year. For any further queries you can contact the PROP (Citizen services - PROP Guide: Citizen services ( ).

We recommend that you refer to the checks detailed on and if you continue to have problems, please send an email to the following email address

Para obtener el justificante de pago de la tasa tiene que acceder a:, rellenando los campos y con la opción "Consulta"





El nº largo es el nº de documento y el código territorial es el CE4628:

We recommend that you consult the following link which explains how to generate form 046 in order to carry out the requested procedure ( and the link from which you can generate form 046 directly, taking into account the above steps  (

Once this process has been completed, you can request a refund of the amount previously paid by clicking on the following link: