If you have not found the answer to your question, please send us your question regarding functional or technical aspects through the help form available at: Support
Certificate access
Asset Publisher
Back 14. Authentication failed. Please try again
If you receive the following error message when trying to access with a digital certificate, please follow the steps below:
- Verify that your certificate is correctly installed. We recommend that you check the validity of the certificate again at the following location: VALIDe (redsara.es) once you have clicked on the "View extended information" button. Remember that if your certificate is not correctly installed, you should contact the organisation that issued your certificate.
-
Install the AutoFirm@ application. You must have AutoFirm@ installed and have administrator permissions to be able to authenticate yourself with a digital certificate and carry out procedures. Please follow the following steps:
-
Download the latest version of AutoFirm@ from the following website: http://firmaelectronica.gob.es/Home/Descargas.html
- Install AutoFirm@ as an Administrator. This point is important, otherwise the application will not have permissions to perform the operations. Right-click on the installer and click on "Run as administrator".
- Using the Google Chrome browser (it is important that your browser is updated to the latest version), try to access the procedure again.