Certificate access

In order to sign/authenticate in Windows (7 or higher) or Mac environments, you will need to install the electronic signature certificate from the file explorer. To do so, the following steps must be followed:

• For a Windows 7 or higher system
  • Close the browser where you are going to perform the processing (we recommend the latest versions of chrome).
  • It is necessary to install the certificate on your computer, otherwise the applet will not find it, so look for your certificate file, which will have a name similar to "YOUR_NAME.p12", and double click on it, you must then follow the steps of the wizard with all the default options until the installation of the certificate on your computer is finalised.
  • Once you have done this, please clear the java and browser cache to perform a clean run.
  • Check that the installation has been carried out correctly by following the instructions on the following web page by choosing the browser you are going to use https://sede.red.gob.es/redAyuda/index.jsp?nav=GC&pag=certificados (by default the instructions for Chrome are loaded, but you can select other browsers on the web page)
  • Open the browser where you have the certificate installed and try processing the procedure again.
• For a MAC system
  • By simply double-clicking on a digital certificate in software format (.p12), the operating system will automatically launch a wizard to install it.
  • In this case, Mac Keychain will be launched, this is the application in charge of managing our digital certificates (Keychain Access). This link provides you with all the information you need: https://www.viafirma.com/en/esignature-api/