Access to Cl@ve
Procedure detail
Responsible declaration regarding the start of activity and communication associated to the activity as a travel agency.
Conselleria de Industria, Turismo, Innovación y Comercio
Open application period
What is
What is it and what is it for
The purpose of the procedure is to inform the tourist administration regarding:
- The establishment of a travel agency, both with a direct service to the public and online.
- Any modification to its characteristics, name, ownership, registered office, change of guarantee or others, including the cessation of its activity.
Terms
RequestOpen term
SubsanationOpen term
Observations
IMPORTANT: This procedure for travel agency activity has two forms associated with it, which, as they correspond to different stages in the procedure, should NOT be submitted together:
1. To start the activity, all that is required is to fill in the form for the Responsible Declaration at Start of Activity as Travel Agency (Appendix I).
2. For any type of communication relating to a travel agency that is ALREADY registered in the Tourism Register (Appendix II).
Travel agencies must immediately notify any change in the guarantee to the conselleria (regional ministry) responsible for tourism (Appendix II).
When an agency wishes to register establishments other than its main office, it may notify the conselleria responsible for tourism, together with the accreditation of its physical or legal personality if said accreditation has not already been submitted to the administration (Appendix II).
- Travel agencies whose headquarters are located in the Comunitat Valenciana.
The responsible declaration at the start of the activity of the main office is obligatory in order to carry out the activity (Appendix I).
- Travel agencies legally established in another autonomous community.
They may provide their services and open establishments freely in the Comunitat Valenciana to carry out their activity without the need to present the communication relating to travel agency activity.
The department responsible for tourism may verify, through administrative cooperation mechanisms, that travel agencies established in other autonomous communities are covered by the insurance or guarantee required in the autonomous community of origin.
-Travel agencies legally established in other member states of the European Union.
They may provide services in the Comunitat Valenciana under the freedom to provide services without the need to present the communication relating to travel agency activity.
When they wish to open their first establishment other than their main office in the Comunitat Valenciana, and if they do not have establishments in another part of the national territory, they must present a declaration that they have constituted a financial guarantee in accordance with current provisions. For these purposes, the financial collateral taken out in the Member State where it is established will be deemed to be equivalent in terms of its purpose.
When the travel agency in question has opened its first establishment, apart from its main office, in another autonomous community, the provisions of Article 8.1 of the decree regulating the activity of travel agencies in the Comunitat Valenciana will apply.
The department responsible for tourism may verify, through administrative cooperation mechanisms, that agencies from other member states are covered by the guarantee required by the member state of establishment or by the autonomous community in which they opened their first establishment.
Normative
- DECRETO 101/2018, de 27 de julio, del Consell, por el que se aprueba el Reglamento de agencias de viajes de la Comunitat Valenciana. (DOGV núm. 8353, de 02/08/2018) DOGV núm. 8353 de 02-08-2018
- CORRECCIÓN de errores del Decreto 101/2018, de 27 de julio, del Consell, por el que se aprueba el Reglamento de agencias de viajes de la Comunitat Valenciana DOGV núm. 8353, de 02/08/2018. (DOGV núm. 8356, de 07/08/2018) DOGV núm. 8356 de 07-08-2018
- LEY 15/2018, 7 de junio, de la Generalitat, de turismo, ocio y hospitalidad de la Comunitat Valenciana. (DOGV núm. 8313, de 08/06/2018) DOGV núm. 8313 de 08-06-2018
- DECRETO 1/2022, de 14 de enero, del Consell, de regulación del Registro de Turismo de la Comunitat Valenciana. (DOGV núm. 9272, de 07/02/2022) DOGV núm. 9272 de 07-02-2022
- DECRETO 15/2020, de 31 de enero, del Consell, de disciplina turística en la Comunitat Valenciana. (DOGV núm. 8734, de 06/028/2020) DOGV núm. 8734 de 06-02-2020
- Ley 39/2015, de 1 de octubre, del Procedimiento Administrativo Común de las Administraciones Públicas. (BOE núm. 236, de 02/10/2015) BOE núm. 236 de 02-10-2015
- Ley 40/2015, de 1 de octubre, de Régimen Jurídico del Sector Público. (BOE núm. 236, de 02/10/2015) BOE núm. 236 de 02-10-2015
- Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias.(artículos del 150 al 165) (BOE núm. 287, de 30/11/2007) BOE núm. 287 de 30-11-2007
Who is it addressed to
Citizenship
Companies
Interested people
Owners/Representatives
Travel agencies are considered to be any natural or legal persons who, notwithstanding their activities related to mediating and/or organising tourist services, are dedicated to offering, contracting and undertaking the journeys, services and activities regulated in Book IV of Royal Legislative Decree 1/2007, dated 16 November, which approves the revised text of the general law for the defence of consumers and users and other complementary laws.
Requirements
1. Las agencias de viajes están obligadas a constituir, con carácter previo al ejercicio de su actividad, y mantener de forma permanente, una garantía para responder con carácter general del cumplimiento de las obligaciones derivadas de la prestación de sus servicios frente a los contratantes de un viaje combinado y, especialmente, en caso de insolvencia, del reembolso efectivo de todos los pagos realizados por las personas viajeras o por un tercero en su nombre, en la medida en que no se hayan prestado los servicios correspondientes y, en el caso de que se incluya el transporte, de la repatriación efectiva de los mismos, sin perjuicio de que se pueda ofrecer la continuación del viaje.
2. Esta garantía puede revestir tres formas:
a) Garantía individual: mediante un seguro, un aval u otra garantía financiera.
Durante el primer año de ejercicio de la actividad, esta garantía debe cubrir un importe mínimo de 100.000 euros. A partir del segundo año de ejercicio de la actividad, el importe de esta garantía debe ser equivalente, como mínimo al 5 % del volumen de negocios derivado de los ingresos por venta de viajes combinados alcanzado por el organizador o minorista en el ejercicio anterior, y en cualquier caso el importe no puede ser inferior a 100.000 euros.
b) Garantía colectiva: a través de las asociaciones empresariales legalmente constituidas, mediante aportaciones a un fondo solidario de garantía.
La cuantía de esta garantía colectiva será de un mínimo del 50 % de la suma de las garantías que las agencias de viajes individualmente consideradas deberían constituir de acuerdo con el apartado anterior. En ningún caso el importe global del fondo podrá ser inferior a 2.500.000 euros.
c) Garantía por cada viaje combinado: la agencia de viajes contrata un seguro para cada persona usuaria de viaje combinado.
How to process
Processing process
- The standard form addressed to the regional Tourism service in the province where the main office is located (Appendix I) will be completed, providing the documentation required therein. From that moment onwards, the activity may be exercised under the terms communicated.
- The standard form addressed to the regional Tourism service in the province where the main office is located (Appendix I) will be completed online, providing the documentation required therein. From that moment onwards, the activity may be exercised under the terms communicated.
- The opening of establishments other than the main office (Appendix II) may be notified for registration in the Tourism Register.
- If said form and documentation are in order, the Regional Tourism Service will officially register the activity in the Comunitat Valenciana Tourism Register, unless essential data or documents have been omitted, and, to this end, will issue a document accrediting the registration.
- In the event of any omission or inaccuracy, the Regional Tourism Service will request the interested party to rectify it, and any major inaccuracies or omissions will make it impossible to continue with the activity, without prejudice to the resolution issued declaring the cancellation of the registration.
- Once the establishment has been entered in the register, the Regional Tourism Service will carry out the necessary checks. Based on these verifications, the establishment may be deregistered or removed from the register.
Processing bodies
, 29
03003 - Alacant/Alicante
, 47
12003 - Castelló/Castellón
Servicio Territorial de Turismo - Valencia
46003 - València/Valencia
Collaborating certification entities
Request
Term
Open term
In general, throughout the year.
- Start of main office activity: prior to the start of the activity.
- Start of establishment activity: at any time
Modifications: within 15 days following
The cessation of activity: at the time of occurrence.
Documentation
1.- START OF MAIN OFFICE ACTIVITY
Together with the form RESPONSIBLE DECLARATION AT START OF ACTIVITY AS TRAVEL AGENCY (APPENDIX I), the following documentation must be submitted:
a) Documentation accrediting the identity of the natural or legal the person concerned.
b) Document accrediting the constitution of the guarantee in the form and amount stipulated in the Comunitat Valenciana Travel Agencies Regulations.
2.- CHANGE TO A TRAVEL AGENCY ALREADY REGISTERED IN THE TOURISM REGISTER
Together with the COMMUNICATION CONCERNING TRAVEL AGENCY ACTIVITY form (APPENDIX II), the following must be submitted:
a) Communication concerning the travel agency activity, included in the standard form, referring to the possession of the documentation that is mandatory in each case. (Appendix II)
b) Documentation accrediting the physical or legal personality of the interested party if it is not in the possession of the Administration.
The omission of essential data or documentation, without prejudice to the interested party being notified in order to rectify it, will deprive the communication made of its effects from the moment it is detected, and the activity may not continue.
Fee or payment
Trámite gratuito no requiere el pago de ninguna tasa.
Form of presentation
Telematics
It is compulsory for travel agencies to submit online the responsible declaration on commencement of travel agency activity and communications regarding travel agency activity.
Subsanation
Term
Open term
IMPORTANTE: para acceder al trámite de Subsanación (aportar documentación al expediente) debe desplazarse al margen inferior de esta página y clicar en el destacado en rojo Subsanación Presentación autenticada.
NO UTILIZAR el destacado en rojo Tramitar del margen superior derecho, porque lo que tramitaria en este caso sería un nuevo expediente de inscripción del mismo establecimiento en el Registro.
La aportación de documentación se podrá realizar en cualquier momento del procedimiento anterior a su resolución, siempre que el expediente no este archivado.
Si la administración le hubiera requerido documentación, ésta se aportará en el plazo que se haya establecido en el requerimiento.
Description
Este trámite referente a la actividad de las agencias de viajes permite la subsanación/aportación de documentos a un expediente ya abierto (no resuelto ni archivado), a través del enlace "SUBSANACIÓN". La aportación se puede realizar por iniciativa del interesado o como consecuencia de un...
Documentation
Cuando la presentación de documentación se realice por iniciativa del interesado, este aportará los documentos que considere pertinentes.
Si se trata de un requerimiento de la administración, se aportarán los documentos que se soliciten en el mismo.
Form of presentation
Telematics
Resolution
Appeal proceeding against the resolution
Elevation
Observations
Those provided for in Law 39/2015, dated 1 October, on Common Public Administration Administrative Procedures (BOE no. 236, dated 02/10/2015).
Resolution bodies
, 29
03003 - Alacant/Alicante
, 47
12003 - Castelló/Castellón
Servicio Territorial de Turismo - Valencia
46003 - València/Valencia
Exhausts administrative life
No
Frequent questions
Doubts about telematic processing
Technical problems
Computer problems
Related topics
TOPICS
- Companies
- Tourism and leisure
- Proceedings related with tourism companies
- Tourism and leisure
SUBJECT
- Public administration
- Tourism and leisure
- Holidays and breaks
- Promotion of tourism
PROFILES
- Company
- Large company
- Small and medium
- Professionals and self
SECTOR
- Hospitality and tourism
- Tourism professionals
- Transportation and technology
- Airports and air transport
LIFE CYCLE
- Starting a business
- Growth and consolidation
TYPE
- Authorizations, permits, licenses and approvals