IT technical problems - Sede electronica

Text superior formulari problemes tècnics

Please review the list of frequently asked questions beforehand

We remind you that you also have at your disposal a test procedure that will allow you to familiarize yourself with the procedure and check your equipment in advance

If your incident is related to access through a digital certificate, previously verify its validity through the page http://valide.redsara.es/valide/inicio.html and attach a capture.

IT technical problems form

The * information is compulsory

Tipus d'incidència Required

In order to complete a telematic procedure with payment, it is necessary that the payment be made within the procedure itself. Payment via online banking, generic payment or in-person payment will not be accepted, that is, with payment made outside the procedure. If you have already paid outside the procedure, we recommend that you carry out a new procedure, pay and register. Subsequently request a refund of the fee from https://atv.gva.es/es/dii-756-acces.

This form is for incidents, please, to know where to direct queries for each procedure, consult FAQ Functional consultations on procedures

If this is a Self-Signature or SAF_XXX type incident, please see FAQ 12. An error occurred during the configuration of AutoFirm@

Name

Subject

* DNI o CIF del CERTIFICADO DIGITAL CON EL QUE SE ESTA TRAMITANDO (required field) Required

* Answer e_mail (required field) Required

* Access method (required field) Required

* Approximate date and time when the error occurred (required field) Required

* Telematic procedure being accessed (required field)

* URL or address of the page where the incident occurs (required field) Required

* Description of the problem (required field) Required

******************* In case of payment incident please fill out these details *******************

Tipus de pagament

NIF of the Payment holder

Payment date/time

Self-assessment number

Amount

Bank statement of payment (max.: 1) (max-size-files-text: 15MB)

No files selected

Proof of payment (max-size-files-text: 15MB)

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Please select the step you are on:

* Screenshot of the error (required field) (max-size-files-text: 15MB)

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Text Verification Required

Data protection

The Generalitat Valenciana will carry out the processing of your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and Organic Law 3/2018 on Data Protection and guarantee of digital rights.