PROP scheduled appointment

Although it is not mandatory we recommend requesting an APPONTMENT

  • In most PROP offices and PROP points, you can request an appointment through the following link: (in Spanish)

Solicitud de Cita previa oficinas/puntos PROP

You can also request an appointment by calling the information line 012 (fixed call cost depending on your telephone provider) or +34 963866000 (for calls from outside the Valencian Region and recommended for phones with a flat rate in Spain).

CANCELLING APPOINTMENTS: If you are unable to attend your scheduled appointment, you must cancel it so that someone else can use it. You can do this through the same link you used to book the appointment, by selecting the option 'Check or Cancel Appointment', or directly on the website Sistema de gestión de citas previas (in Spanish).

SERVICES THAT MUST BE REQUESTED EXCLUSIVELY THROUGH LOCAL AUTHORITIES

  • In some PROP points, appointments for certain or all services must be requested exclusively through the corresponding local authority.

1. PROP points where appointments for Electronic Certificate and Digital Signature, Cl@ve, General Administrative Information, Sign Language Assistance, or Scheduled Registry services must be requested through the local authority:

Oficina Cita previa
PROP Alcoi https://citaprevia.alcoi.org/
PROP Torrevieja Tel: 96 644 46 44

 

2. PROP points where appointments are requested through the PROP Appointment Management System, but appointments for registry services must be made through the local authority:

Oficina Cita previa para registro
PROP Llíria

Descargando APP LLÍRIA gratuita en Google Play o App Store 

o llamando al teléfono: 96 279 82 82

PROP Ontinyent https://ontinyent.sedelectronica.es
PROP Sagunt https://governalia.com/launch/sagunt/
PROP Port de Sagunt https://governalia.com/launch/sagunt/
PROP Segorbe https://cau.dipcas.es/Avisos/
PROP Vila-real

http://citaprevia.vila-real.es

o llamando al teléfono: 96 454 70 00

 El registro se atiende en el Ayuntamiento, Pl. Major, s/n.

PROP Xàtiva

https://xativa.sedelectronica.es

 El registro se atiende en el Ayuntamiento, Alameda Jaume I, 35 Xàtiva.

PROP La Safor (Gandia)

El registro se atiende en:

Ayuntamiento de Gandia, Pl Mayor, n.º 1 - 46701 - Gandia

Ayuntamiento de Gandia, Pl Mediterránea, n.º 2 - 46730 - Playa y Grao de Gandia.

PROP Orihuela https://governalia.com/launch/citaorihuela

 

NOTE: In Vila-real, Xàtiva, Gandia, and Benidorm the registry office is not located at the PROP point.

You can check the opening hours and locations of PROP offices and service points on the following website: Offices for in-person assistance.

FREQUENTLY ASKED QUESTIONS (FAQs)

Each appointment allows for one single procedure. You may request up to a maximum of 3 appointments for the available services

To reserve an appointment, you must provide your DNI, NIE, or passport number, the full name of the person who will attend the office, and a contact phone number.
It is also recommended to include an email address to receive the appointment confirmation

Appointments can be booked until 11:59 p.m. on the day before, provided there are available slots for the following day

They are required to interact with the Generalitat Valenciana exclusively through electronic means:

  • Legal entities
  • Entities without legal personality, such as homeowners’ associations, unclaimed estates, or Temporary Business Unions
  • Individuals engaged in a professional activity requiring mandatory professional association, (legal professionals, procurators, architects, telecommunications engineers, etc.) for the procedures and actions they carry out with the Administration in the exercise of that professional activity
  • Individuals representing an interested party who is required to interact electronically with the Administration
  • Individuals participating in selection processes for access to public employment —whether as civil servants, labour personnel, or statutory staff— as well as individuals participating in temporary employment pools
  • Public employees, for the procedures and actions they carry out by reason of their professional status
  • Self‑employed individuals or sole proprietors, for the procedures and actions they carry out in the exercise of their professional activity
  • Individuals applying for scholarships, grants, or subsidies, when established in the regulatory bases, provided it is justified and verified that they have access to and availability of the necessary electronic means

(Applicable regulations: Articles 14.2 and 14.3 of Law 39/2015, of 1 October, on the Common Administrative Procedure of Public Administrations, and Article 4.3 of Decree 54/2025, of 15 April, of the Consell, on administrative simplification and digital transformation)


Last update: 01/29/2026