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Back 03. The identification details (name or surname) that appears in my citizen folder are not correct. What can I do?

You should bear in mind that the Generalitat Valenciana Citizen Folder does not store, modify or translate the name and surname of the persons accessing it, but is limited to displaying the information associated with the identification details supplied, which can be carried out through the following systems: 

  • Cl@ve pin / Cl@ve permanente, if, when accessing using either of these methods, the details that appear in the GVA citizen’s folder are not correct, you should contact the Cl@ve system support. 
  • Digital certificate, in this case, you can check the information stored in your certificate on the following web page: https://valide.redsara.es/valide/validarCertificado/ejecutar.html?lang=en. If the details that appear in this validation are not correct, you must go to the Certification Authority that issued it, so that they can correct them.