Electronic Officce
Electronic Officce

Complaints, suggestions and acknowledgments

Complaints.

The concept is defined in Decr. 41/2016, 15th april, from Consellwhich establishes the system for the improvement of the quality of public services and the evaluation of plans and programmes in the administration of Generalitat and its public sector. Complaints are writings by means of which citizens manifest their dissatisfaction with the service received, especially about delays, inattention or deficiency in the provision of services.

If the complaint you wish to present concerns deficiencies in the general services of Consellerias (autonomic government offices), or Instituto Valenciano de Competitividad Empresarial (IVACE), or Institut Cartogràfic Valencià (ICV), or cultural centers dependent on the government departments, click on the following link:

If the complaint you wish to present refers to deficiencies in the services provided by a social service center accountable to the Vicepresidencia y Consellería de Igualdad y Políticas Inclusivas, click on the following link:

If the complaint you wish to present refers to deficiencies in the services provided by a health center or institution answerable to the Consellería de Sanidad Universal y Salud Pública, click on the following link:

If a complaint form has been submitted but the answer has not been received within a period of a month since the complaint entered the affected department, a new complaint may be filed for this non-compliance. This second stage complaint will be addressed to the Subdirección General de Atención a la Ciudadanía, Calidad e Inspección de Servicios, de la Consellería de Transparencia, Responsabilidad Social, Participación y Cooperación, on the following link:

Suggestions and appreciations.

Decr. 41/2016, 15th april, from Conselldefines suggestions as proposals from citizenship to improve the quality of public services especially those that can contribute to simplify, reduce or eliminate procedures or disadvantages in their administrative relations or contribute to generate a higher degree of satisfaction.

Same decree defines appreciations as manifestations by which citizens express their congratulation and acknowledgment about services , centres or units in the Generalitat sphere, either for the service in itself or treatment.

If suggestions or appreciations are referred to general services of Consellerias (autonomic government offices), Instituto Valenciano de Competitividad Empresarial (IVACE) l'Institut Cartogràfic Valencià (ICV), or cultural centers dependent on the government departments, click on the following links:

If suggestions or appreciations refer to services provided by a social service center accountable to the Vicepresidencia y Consellería de Igualdad y Políticas Inclusivas, click on the following link:

If suggestions or appreciations refer to services provided by a health center or institution answerable to the Consellería de Sanidad Universal y Salud Pública, click on the following link: