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Certificate access
Asset Publisher
Back 08. "Preparing digital signature environment. This may take a few minutes, please wait...".
- Bear the following in mind: if the problem you are having is that, when you see the message "Preparing digital signature environment. This may take a few minutes, please wait" or similar, the page seems to be stuck/not advancing, check that there is not a window with the list of certificates in the background asking you to select the certificate to use. We have found that sometimes this window appears behind the window being displayed, giving the impression that the process has stalled when in fact it is waiting for a response from the user.
- If you are using Mozilla Firefox, check whether a red icon has appeared in the navigation toolbar between the back button and the field with the path to the web page. If the icon is there, click on it and when prompted, allow the Java plugin to run.
- Check that you have the Java plugin running correctly in your browser, by accessing the following address http://www.java.com/es/download/testjava.jsp where you will need to allow the applet to run. If you get a warning that you need to update Java, please note that this is not necessary for verification, you can process the procedure as long as your current version meets the published requirements, although it is advisable to have Java updated.
- Due to security changes in Java, certain versions detect that a new version is available and block the use of a previous version. After updating, you will need to close the browser. When you log in, you will be prompted through a series of alerts for permission to run the application, and you will need to grant this permission.